Terms and Conditions

Last Updated: April 22, 2025

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client”, “you”, or “your”) and Built Right Marketing LLC (“Built Right Marketing”, “we”, “us”, or “our”) governing your access to and use of our digital marketing services, website, dashboard portal, communication channels, and other related products and services (collectively, the “Services”).

Please read these Terms carefully before using our Services. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Services.

1. Eligibility and Authorized Use

By using our Services, you represent and warrant that:

  • You are at least 18 years old and authorized to enter into a binding agreement.

  • You are acting on behalf of a valid U.S.-based business in the home services or contracting industry.

  • You are using the Services solely for lawful business purposes.

2. Scope of Services

Built Right Marketing LLC offers digital marketing solutions tailored for contractors and home service professionals, including but not limited to:

  • Google, Facebook, and social media advertising

  • SEO and website optimization

  • Call tracking, chatbot deployment, and SMS marketing

  • Client reporting portals and analytics dashboards

  • CRM and lead nurturing automation

  • Online form creation and campaign landing pages

Services are provided per agreement and may be governed by a signed proposal, statement of work (SOW), or subscription plan.

3. Client Responsibilities

You agree to:

  • Provide accurate, complete, and timely information as needed for effective service delivery.

  • Maintain the confidentiality of login credentials and access tools.

  • Ensure you have all necessary rights to submit content, data, or customer information for use in campaigns.

  • Not misuse, resell, sublicense, or otherwise exploit our Services outside of your intended business use.

You are solely responsible for any data (including Patron data) you submit or authorize us to collect on your behalf.

4. Fees and Payment Terms

  • All fees are disclosed in writing prior to service initiation and are due as agreed (monthly, annually, or per campaign).

  • Unless otherwise agreed, payments are made online via credit or debit card.

  • Late or declined payments may result in service suspension or termination.

  • You are responsible for all applicable taxes unless exempt by law.

5. Intellectual Property

All intellectual property rights in our Services, software, branding, designs, reports, and technology are and shall remain the exclusive property of Built Right Marketing LLC or its licensors.

Clients may not copy, reverse-engineer, decompile, or modify any part of the Services without our prior written consent.

6. User-Provided Content

You retain ownership of all materials you provide to us, such as business information, images, videos, testimonials, and customer data. By providing this material, you grant us a limited, non-exclusive, royalty-free license to use it solely in connection with the Services provided to you.

You represent and warrant that you own or have the legal right to use and share all content provided.

7. Performance and Marketing Results

While we use industry best practices, no guarantees are made regarding specific ad performance, lead volume, rankings, or revenue growth. Marketing outcomes vary based on many factors beyond our control, including competition, platform changes, and client responsiveness.

8. Third-Party Platforms

We may use or integrate third-party tools (e.g., Google Ads, Meta, CRMs, call tracking) as part of your campaigns. You acknowledge and agree:

  • These platforms have their own terms and data handling policies.

  • We are not responsible for platform outages, changes in policies, or performance issues.

  • We may create or manage accounts on your behalf unless otherwise agreed.

9. Privacy and Data Use

All data collected through our website, campaigns, and client portals is governed by our Privacy Policy. You agree to comply with all applicable laws regarding consumer privacy and marketing communications, including the TCPA, CAN-SPAM Act, and any applicable state-specific regulations (e.g., CCPA for California).

If you provide us with access to consumer information or contact lists, you confirm that you have all necessary rights and consents to do so.

10. Confidentiality

Each party agrees to keep confidential any non-public business, financial, or technical information disclosed during the term of the engagement. Confidentiality shall remain in effect for two (2) years after termination of the agreement unless required by law.

11. Termination

We may suspend or terminate your access to the Services at any time if:

  • You materially breach these Terms or applicable agreements;

  • You fail to pay applicable fees;

  • You misuse or attempt to harm the functionality of our Services.

Upon termination:

  • Your access to dashboards and reporting tools may be disabled.

  • We may retain data only as required by law or outlined in our Privacy Policy.

You may cancel Services by written notice (email acceptable) per your subscription or service agreement terms.

12. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranty of any kind, express or implied. We disclaim all warranties, including those of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Services will be error-free or uninterrupted.

13. Limitation of Liability

To the fullest extent permitted by law, Built Right Marketing LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenue arising out of or related to your use of the Services.

Our maximum liability under these Terms shall not exceed the amount paid by you to us for Services during the three (3) months preceding the event giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Built Right Marketing LLC, its affiliates, employees, contractors, and partners from and against any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising out of:

  • Your use of the Services;

  • Your violation of these Terms;

  • Your violation of any third-party rights (including privacy or IP rights).

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of [Insert State, e.g., Florida or your state of registration], without regard to conflict of law principles.

You agree to submit to the exclusive jurisdiction of the state or federal courts located in [Insert County/City] for any disputes arising out of or related to these Terms or the Services.

16. Dispute Resolution and Arbitration (Optional Clause)

At our sole discretion, we may require you to submit any disputes arising from these Terms or use of the Services to binding arbitration in [Insert State/City], under the rules of the American Arbitration Association. You agree to arbitrate on an individual basis and waive any right to participate in a class action.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. When changes are made, we will update the “Last Updated” date and provide notice through email or the client dashboard. Continued use of our Services after changes indicates acceptance of the revised Terms.

18. Contact Information

If you have questions about these Terms or our Services, you may contact us at:

Email: [email protected]